Appointments

Nambour Clinic runs an appointment system; however we do keep openings for emergencies. You can make an appointment with your doctor by phoning the surgery or via email. Urgent medical problems will be dealt with promptly. Appointments are made at 10 – 20 minute intervals. When making your appointment please advise staff if you need extra time.

Nobody likes to be kept waiting and we are all aware of this and try to adhere to appointment schedules. However, the unpredictable nature of medical practice means that doctors sometimes run behind time. This is mostly due to a patient requiring urgent medical attention. We sincerely regret any inconvenience caused to patients when we fall behind with our appointment schedule.

If you no longer require your appointment, we would appreciate you calling to cancel so the time may be made available to other patients.

Failure to do so, a minimum of 2 hours prior to your appointment, may incur a fee which is not claimable on Medicare.

Taxis

Please do not hesitate to ask our reception team to order a taxi to and/or from the surgery should you require one. We also have a large car park which incorporates an ambulance bay, patient parking and cycle parking.

Patient Feedback

Our goal is to provide a quality, caring service. Therefore if you have any concerns or suggestions please phone, write or email our Practice Manager Ms Rowena Bain or your doctor. We genuinely wish to hear from you. From time to time this practice invites patients to complete questionnaires on their views of the practice and how it could be improved. These surveys are completely confidential and help us improve our services.

We believe that problems are best dealt with through the practice. Indeed we want to know if you are concerned about any aspect of our service.

However, if you prefer to contact the Office of the Health Ombudsman for handling complaints, the address is PO Box 13281, George Street, Brisbane, Qld  4003 and the contact number is 133 646 (133 OHO).